Terms and Conditions
Welcome to Blue Passion Kuwait!
These terms and conditions outline the rules and regulations for the use of Blue Passion’s Website, located at bluepassionkw.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use bluepassionkw if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Effective Date: April 2018
Thank you for shopping at Blue Passion Kuwait. We strive to provide you with high-quality healthy products and exceptional customer service. Your satisfaction is important to us. This Refund Policy outlines the terms and conditions regarding refunds for products purchased through our online store. Please read this policy carefully before making a purchase.
- Eligibility for Refunds
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support 7 days of receiving the item. We will assess the issue and provide you with a refund or replacement, subject to verification.
1.2 Order Cancellation: You may request to cancel an order before it is shipped. Please note that once an order has been shipped, it cannot be canceled. In such cases, you may refer to our Return Policy (if applicable) for further assistance.
- Refund Process
2.1 Return Authorization: To initiate a refund request, please contact our customer support team within the specified time frame. We may require relevant details, such as order number, product details, and reason for the refund.
2.2 Return Shipping: If the return is approved, we will provide you with instructions for returning the item. Please ensure that the product is securely packaged to prevent any damage during transit.
2.3 Refund Options: Upon receiving and inspecting the returned item, we will process your refund using the original payment method used during the purchase. The refund may take 3-5 business days to be reflected in your account, depending on your bank or payment processor.
- Non-Refundable Items
Certain items are non-refundable and are exempt from this Refund Policy. These may include but are not limited to:
- Perishable goods such as food and beverages
- Personal care products such as skincare, cosmetics, and intimate hygiene products (unless they are damaged or defective)
- Changes to Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.
- Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at Address: Tunis Street Floor 10, Office 1010, Hawally, Kuwait
Phone: +965 22666565
Whatsapp: +965 94743094
We will be happy to assist you and address any issues you may have.
We want you to be completely satisfied with your purchase from Blue Passion Kuwait. If you need to return a product, please review the following guidelines:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support 7 days of receiving the product. We will assist you in the return process and provide a refund or replacement.
- Return Eligibility: For non-damaged and non-defective items, returns may be accepted on a case-by-case basis. Please contact our customer support within 14 days of receiving your order to discuss your specific situation.
- Return Authorization: To initiate a return, please contact our customer support team to obtain a return authorization. We may require relevant information, such as order number, product details, and reason for the return.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or defective item. Please ensure that the product is securely packaged to prevent damage during transit.
- Refund Process: Once we receive and inspect the returned item, we will process your refund using the original payment method. The refund may take 3-5 business days to be reflected in your account, depending on your bank or payment processor.
- Non-Returnable Items: Certain items may not be eligible for return, such as perishable goods and personal care products, unless they are damaged or defective.
For further assistance or any questions regarding our return policy, please contact our customer support team.
Unless otherwise stated, Bluepassion and/or its licensors own the intellectual property rights for all material on bluepassionkw. All intellectual property rights are reserved. You may access this from bluepassionkw for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from bluepassionkw
- Sell, rent or sub-license material from bluepassionkw
- Reproduce, duplicate or copy material from bluepassionkw
- Redistribute content from bluepassionkw
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Bluepassion does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Bluepassion,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Bluepassion shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Bluepassion reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Blue Passion Kuwait a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Bluepassion; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Bluepassion. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Bluepassion’s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.