Refund policy

Effective Date: April 2018

Thank you for shopping at Blue Passion Kuwait. We strive to provide you with high-quality healthy products and exceptional customer service. Your satisfaction is important to us. This Refund Policy outlines the terms and conditions regarding refunds for products purchased through our online store. Please read this policy carefully before making a purchase.

  1. Eligibility for Refunds

1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support 7 days of receiving the item. We will assess the issue and provide you with a refund or replacement, subject to verification.

1.2 Order Cancellation: You may request to cancel an order before it is shipped. Please note that once an order has been shipped, it cannot be canceled. In such cases, you may refer to our Return Policy (if applicable) for further assistance.

  1. Refund Process

2.1 Return Authorization: To initiate a refund request, please contact our customer support team within the specified time frame. We may require relevant details, such as order number, product details, and reason for the refund.

2.2 Return Shipping: If the return is approved, we will provide you with instructions for returning the item. Please ensure that the product is securely packaged to prevent any damage during transit.

2.3 Refund Options: Upon receiving and inspecting the returned item, we will process your refund using the original payment method used during the purchase. The refund may take 3-5 business days to be reflected in your account, depending on your bank or payment processor.

  1. Non-Refundable Items

Certain items are non-refundable and are exempt from this Refund Policy. These may include but are not limited to:

  • Perishable goods such as food and beverages
  • Personal care products such as skincare, cosmetics, and intimate hygiene products (unless they are damaged or defective)
  1. Changes to Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

  1. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at Address: Tunis Street Floor 10, Office 1010, Hawally, Kuwait
Phone: +965 22666565
Whatsapp: +965 94743094
info@bluepassionkw.com

We will be happy to assist you and address any issues you may have.

Return Policy

We want you to be completely satisfied with your purchase from Blue Passion Kuwait. If you need to return a product, please review the following guidelines:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support 7 days of receiving the product. We will assist you in the return process and provide a refund or replacement.
  • Return Eligibility: For non-damaged and non-defective items, returns may be accepted on a case-by-case basis. Please contact our customer support within  14 days of receiving your order to discuss your specific situation.
  • Return Authorization: To initiate a return, please contact our customer support team to obtain a return authorization. We may require relevant information, such as order number, product details, and reason for the return.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or defective item. Please ensure that the product is securely packaged to prevent damage during transit.
  • Refund Process: Once we receive and inspect the returned item, we will process your refund using the original payment method. The refund may take 3-5 business days to be reflected in your account, depending on your bank or payment processor.
  • Non-Returnable Items: Certain items may not be eligible for return, such as perishable goods and personal care products, unless they are damaged or defective.

For further assistance or any questions regarding our return policy, please contact our customer support team.